Terms and Conditions

This is an agreement between https://tunnelviz.com (this website) and the purchaser of any product or service from this website. By accepting these terms during checkout, you agree to the terms and conditions listed below.
By making a payment on tunnelviz.com using the payment processor, you acknowledge that you, the cardholder, are authorized to make this payment. You acknowledge you have the cardholder’s permission to be making any payment under their name, or that you are the cardholder making the payment. You also acknowledge that you are 18 years of age or older.


Most payments under this Agreement will be irrevocable, non-refundable, and non-creditable. Refunds are not accepted after purchase unless there are significant issues preventing you from using the service. We suggest getting a 24 hour trial before buying a higher priced package.


Accounts usually take 30 minutes to activate; however, some accounts are activated much later. An email with your username and login will be sent immediately after your account has been activated. Please read the Install page that can be found at the top of our website under the “How to Install tab.


MAC accounts are 1 device only. The MAC you use with your purchase cannot be changed after purchase. To use Smart STB, you must purchase a username/password account and then generate an m3u link for your stb. Do not purchase a MAC account if you are using Smart STB emulator. Unlimited device packages are set to 8 device limit by default. If you require more than this, let us know via email.


We offer support for the duration of your subscription via email tunnelviz2023@gmail.com. Email support may take up to 12 hours for a response.